UC or Unified Communication is now a trendy approach to use diverse communication technologies within a business to optimize the business processes. Unified Communication makes it easier for businesses to connect, communicate and work together. UC is a set of products that delivers a reliable, unified user-interface and user experience across multiple devices and media types. That is, it incorporates all forms of communication which are exchanged over TCP/IP network.
UC actually points to the integration of different systems both fixed and mobile. That is Unified communications bring together possible media such as the mobile phones & land-lines and other applications like soft-phones, email, video conferencing, audio conferencing, web conferencing, voicemail, fax, instant messaging, etc into a single integrated platform. This results in more productive employees and smoother interactions within the business. Hence the businesses can experience effective and more comprehensive communications experience. Moreover, the streamlining of a number of components into a single system delivers a lot of benefits on businesses.
Benefits of Unified Communications
The unification of the wide class of communications and features into a comprehensive UC solution and by combining it with the various business processes can unlimitedly hike the effectiveness and cost-efficiency of a business.
The benefits from Unified Communication can change the appearance and standard of business communications in a wider range. The major benefits of UC include the following;
An important advantage of Unified Communications is the cost savings attained through the unification of equipment and services. This integration offers an economically beneficial platform for communication. the architectures of UC avoids the need of managing separate networks for data and other media such as video & voice by allowing a centralized network management. It will increase the telecommunication opportunities and provide various ways to use telecoms other than cost-centres.
UC offers competitive advantages for businesses by increasing information sharing, reducing costs, and hiking revenue opportunities. As a whole, the unification of the real-time and non-real time applications will undoubtedly improve the financial status and profitability of the business.
- Hike in Productivity
The productivity of a business mainly lies in the work efficiency of employees and the infrastructure they are using for communication. UC delivers complete business telephony features for all employees both with smart phones and those working at remote distributed locations. Using a single common user-interface, UC offers the opportunity for increased productivity and employee satisfaction with the systems provided. This is independent of the device or phone type in use.
The use of Unified Communications in businesses enhances the mobility features required for communication. The real advantage of mobile devices is that it enables the workers to keep-in-touch anywhere at any time. Through mobility features UC promises the availability of employees without concerning where you are working or what device you are using. This availability of users in spite of their physical locations is referred to virtual presence of employees. In short, the UC can efficiently integrate an enterprise office with its mobile and remote workers.
- Enhancing Business Phone System Features
The UC can scale up the efficiency of the business phone system further beyond the dial tone. It helps in elevating the capabilities of business phone systems by incorporating various real-time service and applications with the business phones. UC also adds up advanced calling and call management features to the business phone systems.
- BYOD – Bring Your Own Device
BYOD concept allows the employees to bring their own personal devices to the work-spaces. UC supports the BYOD concept by satisfying the requirements of an enterprise to work with employee’s personal devices that are being used with IT-approved, enterprise-grade devices.
- Better Customer Service
The Unified Communications technology renovates the customer service by providing tools that can be used to service customers instantly and quickly. The integration of various real-time and non real-time services and applications along with diverse models of phones systems gives more options to handle the customer calls effectively. This will in turn create better customer satisfaction.
These tangible benefits of Unified Communications (UC) prove that it is an excellent technical service for business.