Over the past six years, many businesses have migrated towards IP phone systems. IP phones works on the basis of Internet protocol and supports IP first and telephony second. Initial IP phones were expensive than the analog or digital phones. As a result of the advancements in technology, its demand increased and the prices declined, making them even more affordable. Companies that use analog phone systems throughout their end of life had found that the adoption of IP phones can surely make the system more economic.
Installing an IP phone system is faster, easier and less expensive than digital or analog phone systems. Its installation doesn’t require the disruption of office operations. Use of IP phones makes the internal calls within the organization much less expensive. Employees can make international calls at local rates with IP phones which help to reduce the monthly bill rates.
Every system has its own advantages and disadvantages. IP phones have lots of benefits over analog phones. Analog systems are not scalable without the need for a Private Branch Exchange (PBX) whereas IP phones systems are based on the Internet and so are highly scalable. Analog phones can’t utilize the bandwidth of the organization effectively. IP phones can integrate data, audio and video communication systems and avoids bandwidth wastage. Long distance call charges are also comparatively very high for analog phone systems.
The major advantage of analog phones is that it’s simple to use and requires only minimal set up. Maintenance is also easy and can be done at low cost. But the advantages of IP phones seem to outweigh those of analog systems. That’s why many businesses are switching to digital phone systems. Here are some of the advantages of IP phone systems:
- Cost Benefits
A major benefit of IP phones, and a benefit often mentioned by IP phone service providers like BroadConnect Telecom, is the reduced monthly expenses for IP telephone customers. While using a traditional phone system, you have to pay for every second that you are on the phone. Initially the most important factor that prohibited its adoption was the high cost for IP phones. But as time passed, the prices declined and the business people realized the immense cost saving possibilities of IP phones in business communication. As the IP phones rely on the Internet, its installation doesn’t require an expensive dedicated network. The service providers can charge considerably lower prices for internal, external and international communications than their traditional systems.
- Effective Utilization of Bandwidth
IP phones and data networks share the same network, so that bandwidth is shared between IP phones and computers. Service providers give more priority for voice channels than data. So that excellent sound quality can be attained using IP phones than analog ones. Some modern systems today also offer ‘HD’ Voice quality that provides crystal clear voice clarity. The interference occuring in an IP phone call generally means that the bandwidth is insufficient. Service providers will perform a bandwidth check before the installation of IP phones, and if any upgrade in bandwidth is required, it can be done to experience high quality voice calls with IP phones.
IP phone systems provide a huge range of interesting and highly useful features. It makes your business more equipped for call management and provides a more efficient and collaborated system for communication. IP phones allow all those features that are performed with traditional phones like call waiting, call conferencing, voice-mail and caller identification. Along with that, it allows more advanced features like transferring calls to phones on other networks, placing a call on hold and picks it up from anywhere else where an Internet connection is available, ringing incoming calls on multiple phones in separate networks, sending voicemail as email etc. Different IP phones deliver different varieties of features which require support from the service provider.
- Mobility Benefits
IP phones are completely mobile. You can take your IP phone to anywhere in the world and can make it work if an Internet connection is available. Employees can make business phone calls while they are out of the office or if travelling. It’s ideal for employees who work at home. They can make and receive calls while sitting at home, which simply needs access to the software and an Internet connection. IP phones can be moved from office to office, or from state to state or even from country to country while still having the same phone number and set of features.
- Computer Telephony Integration
Computer telephony integration means that you can use computers also for performing telephony operations. For ex: making a call by clicking the contacts in your email clients. The integration features helps to have a softphone right on your computer. By clicking on the phone number embedded in a web page you can make calls through your corporate PBX. Receiving email notifications of your voicemails and receiving the caller identification details of who is calling and their transaction details on the computer screen are some of the benefits of integrating the IP PBX systems.
Modern businesses now prefer IP phone systems than analog phone networks. The market for IP phone systems are having a constant growth from 2011. The declining prices of IP phones allows small businesses to enjoy it’s possibilities and features that once only large businesses could afford. With the rising number of VoIP service providers, the prices of IP phones become even more affordable.