Infograph on Communication Cost Reduction Techniques for SMBs

The ultimate aim of any business organization is its growth. Business people are always in search of new trends and technologies that help to maximize their productivity and profitability while keeping their overall costs and expenses in control. There are several new business communication techniques that deliver huge profit and make the operations simpler.

Using cloud services that allows to host services in a network and shared by users anywhere in the world is the most widely accepted technique by business people all over the world. Nowadays modern communication infrastructure also includes unified communications architecture that is able to get all the communication needs together. Using new marketing strategies like advertising through social media such as Facebook, Twitter, LinkedIn, etc will enhance better attention of people for new products and services.

Communication Cost Reduction Ideas for SMBs

Communication Cost Reduction Techniques for SMBs


New Technologies in Business Phone Systems

ip pbx phone systems


Business phone systems have a vital role in moulding the business communication infrastructure. The trends in phone systems are continuously changing as the business communication requirements change. People will always go behind newer cost effective phone systems to reduce their communication cost further more. When the existing phone systems become archaic, then enterprises will look for brand new phone systems having advanced features.

So as per modern businesses’ perspective, a business should stay on top of the newest trends in telephone technology. From the past few years significant changes are occurring in the business phone systems. Following are some of the expecting trends in business phone systems;

  • Hike in VoIP Users

VoIP or Voice over IP technology has been integrated with the business phone systems from many years ago. The current trend is to expand the use of VoIP technology to mobile users. Some recent surveys suggest that by the mid of 2014 the rate of mobile users will reach beyond 288 million and more than 50% of the mobile phone users will make calls through VoIP networks. It is also expecting that one-third of the mobile users will employ mobile VoIP with 3G MVNOs (Mobile Virtual Network Operators).

From this it is clear that VoIP in mobile devices will become the most preferred communication media in the coming days. Significant cost savings can be achieved through the integration of outside network applications from MVNOs to enable mobile users to make VoIP calls. This helps the users to reduce their communication because they are not using their actual phone networks.

This will considerably hikes the ease of long distance communications between consumers and businesses. The mobile VoIP services will not only allows the employees to keep a virtual connection with their desks phones but also allows the employees to enjoy all the enhanced advantages and features through a lower communication budget.

  • Inclusive Call Data Mining/Analytics

The complete telephony solutions designed to extract huge data for supporting businesses will make considerable developments in communications. Call data analytics in cloud telephony leads to the following discoveries such as;

1. The regions of company in which the call data analytics is applicable

2. The time of the day which yields the largest number of actual voice conversations.

3. Among which demographics this is applicable, etc.

A broad class of heavily relevant and potentially helpful call attributes and VoIP/Cloud telephony is available. They are looking for various ways to organize this huge data in a meaningful way for business.

  • Interactive Voice Broadcast Applications

Prevailing voice broadcast applications deal with a one-way calling method. Recently interactive voice broadcast applications are started to use. Using interactive options the voice broadcasts announcing promotions, service updates, specials, etc could be improved further. Interactive voice broadcast applications enable the clients to respond to notifications from the phone systems for more information. It also provides a better idea of which messages are more effective and to which demographics. Hence, the mobile broadcast applications will enhances the phone system technologies by integrating text and voice to take mass notifications to the next level.

From this, it is inferred that the usage of mobile phones and applications in businesses will widen the scope of developments in the business phone systems domain. A lot of companies are now developing varieties of mobile applications to reduce the huge phone bills and to make calls in a reasonable rate.

Technology is always used to simplify and improve the business service levels and business phone systems. The new technologies that are expected to integrate with the prevailing business phone systems will make new revolutions in the business communication fields.


Hosted PBX Trends in Business Communication

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Hosted PBX or Hosted VoIP PBX technology has made tremendous changes and improvements in the business communication fields. The face of the communication infrastructure has been changed by the implementation of Hosted PBX in businesses.

A lot of modifications and developments are occurring in the Hosted PBX technology solutions, and are mainly focusing on improving performance of the PBX by reducing the cost. As a result the Hosted PBX technology has become more feature-rich and cost effective. The Hosted PBX could considerably improve the pace at which the business processes are conducted and also could hike the economic standard of the businesses.


Hosted PBX Trends

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The Hosted PBX technology provides features and services which are far beyond the traditional PBX systems. The Hosted PBX services are more efficient than simple voice and SIP trunking and becoming the full Unified Communications solution. This promoted Hosted PBX technology as the smarter strategic play for SMBs.

Hosted PBX efficiently converges or integrates the data, voice and video communications over a single IP network. This feature of Hosted PBX improves the ability of users to share, discuss and to develop ideas with colleagues anywhere in the world. The recent standard communication environments combines worldwide telephone network, unified messaging capability, text-to-speech, voice mail, directory, presence, conferencing, address book, call management facilities, and many more. Enterprises could add voice to other IP-compliant applications which makes more flexible communication infrastructure.

The customer premise networks and service provider networks should be communicate well with each other while using the Hosted PBX technology. This can make a rise in the SMB network improvement projects and stronger drive for network maintenance and support outsourcing. The cloud-based services can provide more opportunities for service providers to help in extending their post-recession budgets. The VoIP technology along with the Hosted PBX services transforms the appeal of the business communications. The awesome benefits of the Hosted PBX systems can elevate the demand of these systems in the coming days. Since more and more companies are embracing the IP telephony, the hosted PBX systems will completely replace the traditional premise based telecommunication systems.

Telecommunication system is relying on Internet. Hence the voice, video and data will be handled by packet switching rather than circuit switching, which is a tedious task. These solutions will continue to enhance the way the SMBs carry out their businesses with lesser costs.

The Virtual PBX systems benefits the enterprises by providing features such as Auto Attendants, Call Return, Call Queue management, Call Conferencing, Professional Greetings, Unified Communications, Call logo management, Call transferring, and many more. Instead of providing a class of sophisticated call handling features, the services are also backed with round the clock monitoring, technical support and highest level of data security assured by the deployment of latest firewalls and data encryption methodologies.

Hosted PBX systems very well suits for the re mote employees of a business. It makes the remote employees work efficiently from any location and also allows them to have real time accessibility and collaboration among each other. As a result the concept of virtual offices improves business productivity and renovates the enterprise image.

Major Technologies that Hikes Small-Scale Business Productivity

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Businesses of all size require some technologies for boosting up their productivity and economy. Technologies form the underlying architecture for establishing the efficient business communications.

A broad range of technologies are available nowadays, for serving all business demands and requirements. Selection of the right choice of technologies for small scale businesses will help to expand the business to a higher level. Some of the essential technologies needed by small scale businesses are as follows;

  • VoIP technology

The VoIP technology is the one that has made revolutionary changes in the telecommunication field. The VoIP, Voice over Internet Protocol, technology has switched the traditional communication infrastructure to Internet based systems.

VoIP is one of the powerful factors that help to make small businesses competitive with large enterprises with regard to customer service, quality and productivity. VoIP provides small businesses an enterprise-grade quality for communications and services. It delivers the business calls over the private IP connections thus ensuring better call quality and security. Hosted VoIP business phone systems are playing a vital role in uplifting the business communication standard. VoIP technology also offers more enhanced call management and calling features for users. This helps in achieving smooth and efficient relationships with customers and colleagues.

  • Cloud

The term cloud has attained a wide popularity among business people within a short span of time. The fast acceptance of cloud for business communication is due to its advanced technological features and benefits. Cloud based phone systems provide advanced facilities and provide a lot of benefits such as greater mobility for workers, cost efficiency, information and resource sharing, security and backup options, dynamic extendibility and flexibility, etc. Cloud enables an enterprise to reduce its communication costs considerably by using Internet platform for making long distance calls. Cloud reduces the work load and expenditure of companies by outsourcing everything from email systems, to storage space and server requirements. It also avoids the purchasing of expensive PBX hardware and other devices. The off-site management of PBX along with the VoIP features boost up the small scale business standard to nest generation level. Moreover, the cloud technology promises full support for the dynamic expansion of businesses without much expenses and modifications of the existing cloud based communication systems.

  • Social media

Today’s businesses know very well that current rating of social media in business is very high. Hence social media has a major role in marketing, promoting and enhancing business. Social media supports all businesses of all sizes. Social media sites like Twitter, Facebook, LinkedIn, Google+, etc are developed with striking features to support the promotion of businesses. The efficient utilization of social media in business can undoubtedly gives more exposure for your business products and services. Social media also helps to make instant responses and interactions with clients across the world. Instant feedback and genuine suggestions can be obtained through day-to-day social media updates.

  • Mobile technology

In this new generation era, people are no longer interested to sit and work in a stressful environment. They prefer mobile applications which supports them work irrespective of their physical locations. Devices like smart-phones, tablets, soft-phones, etc along with latest trendy applications and VoIP technologies offers the workers full-fledged mobility features. This enables the employees to work from a stress-free environment and also this makes them more productive.

These are some of the essential technologies that could make unbelievable changes and developments in small scale businesses.





Infographic On The Possibilities of Cloud Computing

Infograph - Cloud Computing
Access to cloud can offer new tools that can speed up the old processes. Nowadays, most of the technology services today are slowly migrating to cloud technology for enjoying the benefits of cost and productivity for a business. Cloud is storming the market by helping the companies to greatly reduce their expenses on IT infrastructure and in areas of Business Communication.

The increase in demand of cloud technology is mainly because of three reasons. The first reason is that it delivers more consumer oriented applications. Next is that today internet speeds are increasing as a result of the emerging new technologies which provides uninterrupted access to services. The last and most important reason is that cloud technology greatly reduces the cost of deploying services.

Cloud based phone systems is a latest trend widely used by business firms of all sizes all over the world for communication purposes. Cloud based phone systems are installed and managed at the main block of the company and all other workers are wrapped within the range of this cloud. This technology provides a virtual presence for employees. Even if they are far away from the office, they can still attend the calls and can maintain communication with their clients using the device of their choice. Cloud technologies are economically, technically, and operationally feasible for all size of businesses.


Wearable Technologies – Opens the Door to Next Generation Technologies

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Unbelievable advancements and changes are occurring in technology every day. The wide class of advancements are changing the pace of telecommunication world into an extreme level. An awesome and attractive change occurred in the technology is by the emergence of the ‘wearable technology’.

Wearable Technology and its Purpose

Wearable technology is a new class of technology which includes devices or gadgets that humans can wear in their body like ornaments. The wearable technology is actually a more fashionable means to communicate, compute, and to do business. Hence these devices are also known as fashionable technology or fashion electronics. People wear this category of devices in this fast moving world to instantly and quickly meet their requirements concerning both their personal and professional life. The major purposes for wearing such gadgets include;

  • To track the information regarding the health and fitness of people
  • Devices with small motion sensors are used to take photos of real life and to sync with your mobile devices
  • To communicate through a convenient and flexible way, e.g.; Bluetooth headsets and other gadgets
  • To enable searches based on images taken by handheld devices, e.g.; Google Goggles
  • For entertainments and other amusements , etc

Features and Benefits

The wearable gadgets or devices are actually small electronic technologies which can perform the same grade of computing and communication tasks like any other mobile devices or computers. In some situations it is seemed that these wearable devices show outstanding performance compared with the other common handheld or mobile devices.

Nowadays the wearable technologies are becoming more and more sophisticated and dependent than the prevailing mobile devices. This is because the wearable gadgets offer enhanced sensory and scanning features that are available with the current mobile and laptop devices. For example, tracking, sensing and analyzing the biological & physiological functions of human body, providing biofeedback, etc are possible through the mobile devices available today.

The wearable gadgets are also capable of providing user-friendly and convenient communication media. This allows the person wearing this gadget to easily access real-time information. The small and weightless design & architecture of the wearable electronics make them easier for wearing and handling. Other important features of the wearable technology are the data-input capabilities and the local storage capacity.

Wearable technologies are now widely using in almost all fields since they provide a better and convenient means to handle human needs. The common application fields of wearable technologies consists of health & medicine, fitness & aging, disabilities, education, finance, enterprise & businesses, military & defense, security, communication, transportation, entertainments like gaming & music and many more. The excellence of wearable devices in these fields is shown by smoothly integrating the functional, portable electronics and computers into the daily lives of humans.

The wearable devices were initially used in military technology as a secured means for dealing with confidential data and signals. Ahead of the presence of wearable devices in the current market, they have a great role in the field of healthcare and medicine. The devices such as Wearable Motherboards or Smart Shirts can unobtrusively monitor the health and physical conditions of the patients. They also can monitor the vital signals and send the biofeedback information to hub station in real time.


wearable headband

Fig 2 : Headband – a wearable gadget

Most remarkable examples of wearable gadgets available today are; glasses or goggles, contact lenses, watches, e-textiles & smart fabrics, headbands, bracelets & wrist bands, rings, hearing aid devices like earrings and studs, etc.

The augmented reality and wearable technology can be integrated to provide a better realistic and immersive environment in real time. In spite of the benefits the wearable technology shower on the humans, it gives the youth a sophisticated and stylish means to enhance the technological features of modern trendy life. This newer class of wearable technology undoubtedly opens the door to next generation technologies by changing the technological and cultural landscapes of our life.

Top Trends and Developments of Unified Communications


Fig 1: An Overview of Unified Communication (UC) System


The Unified Communications (UC) provides a platform in which the users can make use of various communication technologies to renovate their business processes and services. The UC solutions combine the real-time and non real-time communication services and tools to a single integrated platform to provide more effective and comprehensive communication experiences for businesses.

The Unified Communication services rely upon the Internet, and it delivers various techniques to optimize the business processes and services. UC is considered as the future of web conferencing consisting of voice and video. The current relevance of UC in communication sector shows that the Unified communication technology will expand more in future with the advancement of telecom industry. The key feature of UC is that it offers real-time communications beyond the limitations of the devices and the media used for collaboration.  

The modern telecommunication world is drifting towards Cloud and UC solutions to open the new doors of business communication advancements. This will unwrap the opportunities by integrating text, voice, video, images, etc with the cloud technology. Let’s have a look on the latest trends and developments that occurred with the Unified Communication (UC) technology.


  • Communication in multiple ways

UC offers you various ways to communicate with multiple people at the same time. The basic forms of UC are the conference calling, group chats or messages, etc with a group of people in real time. Later, these simple forms of UC services are extended to include videos, images, presentation and even live web conferences with people across the world instantly. The integration of different types of media elements into a single unified platform makes the communication more effective and flexible. The development of technologies changed the type and features of devices used for deploying UC solutions such as from desktops to laptops, tablets, smart phones, Android, iPhones, etc. The awesome features of the devices used along with the Cloud technology showers unbelievable coverage and benefits for communication beyond the continents.  

  • Real-time Telepresence

The power of Unified Communication is well understood from telecommuters. The telecommuters are a remote workforce who travels around the globe forming a crucial section of the business organization. This remote workforce will work while they travel thus continues their businesses. In spite of their physical locations, the telecommuters require a direct line of contact with their employees, colleagues, and clients. UC provides all time services to its users, that is, it offers 24 x 7 connectivity to share and collaborate with multiple users in real-time. The users at the remote locations can keep a virtual telepresence via voice and video calls, emails, faxes, voice-mails, etc by giving the feel that they are working right from their desk to their customers.

  • Cost-free infrastructure

A major advantage of Unified Communications is that it doesn’t incur extra expense from users for purchasing and maintaining IT infrastructure. This frees up the users from worrying about bulky equipment, complex connections, storage space and technical team to run and manage it. This hardware-free and cost-free UC not only makes the business economical but also easy to manage and maintain.

  • Mobile Applications

The mobile applications have given greater accessibility to UC services and solutions. Nowadays people are widely using soft-phones and other mobile applications for Android, iPhone, Blackberry, tablets, netbooks, etc. In the modern technological life ipads, netbooks and smart phones have greater influence in both the personal and professional life. Hence new products and solutions are created to access the multimedia through UC. Any mode of communication such as voice, video, text, etc can be carried out through mobile software applications.

The Unified Communication has marked a remarkable place in the heart of modern business communication field. The mark will become deeper in the coming days since UC has undergoing remarkable renovations and developments.