Steps in Deploying SIP Trunking Solution for Your Business

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Fig 1: SIP Trunking Deployment in Business

Today’s competitive markets are forcing businesses to implement or upgrade their communication infrastructures to a higher level. Most of the businesses today turned their focus to SIP trunking for enhancing their business communication standard.

SIP (Session Initiation Protocol) Trunking is a methodology which enables you to create and control communication sessions on the basis of VoIP telephony. Using SIP trunking you can establish a direct connection between your company and the Internet Telephony Service Provider (ITSP). SIP trunking has proved that it is highly cost effective and helps to attain the ROI (Return on Investment) on a faster way. This is so because, SIP trunking is very easier and less expensive to design, operate, maintain and upgrade.

Deployment of SIP Trunking

Bringing SIP trunking to your business is a crucial task. Deployment of SIP trunking involves a series of steps.
You can connect a SIP trunk to your business either via IP-PBX or via Mediation Server. The mediation server is used for encrypting, decrypting or data translation between Office communications server deployment on one side and the world beyond on the other.
SIP trunking can be deployed into the business in two ways; deploying with media server and deploying with an IP-PBX.

Deploying SIP Trunking via Mediation Server

Every mediation server contains two interfaces or network adapters. They are internal interface and external interface. The external interface of the mediation server is also referred to as gateway interface because it was used to connect to an IP-PSTN gateway or IP- PBX. While deploying the SIP trunking the external interface is connected to the SIP trunk.

There are many ways to deploy a SIP trunk to your organization such as through Internet or through a line which is dedicated for your business. This may or may not share the bandwidth with other IP traffic. The dedicated line is sometimes referred to as leased-line and usually will be a T1 or fiber optic line. This leased line between the company and the ITSP often costs very high, but this can carry all the simultaneous calls. It also offers the highest degree of security and reliability. You can change your connection type if your company has lower call volumes or less stringent security and availability needs. The various types of connection include;

  • Dedicated line (leased line) with no other traffic
    It has a lot of advantages. The leased line will be more secure, reliable, and has highest call-carrying capacity. It doesn’t require VPN. The only limitation of this leased line is that they are very expensive.
  • Dedicated line shared with other IP traffic.
    It is very secure and doesn’t require VPN. The demerit of this connection is that the excessive IP traffic can interfere with VoIP operations.
  • Public (Internet) connection
    The internet connection has many disadvantages compared with other connections. It is least secure and reliable. Also the call carrying capacity is low. It requires VPN. The only merit is that the internet connection is very cheap (less expensive) compared with others.

The major Deployment Steps Involved

Though the deployment steps of SIP trunks may differ from one implementation to another, the key steps constitute the following;

  1. Plan for migrating to SIP trunking
    A smooth and efficient SIP implementation that satisfies your expectations can be performed through proper planning. A detailed analysis process which includes the equipment inventory at each site, noting the number of trunks installed, etc can be done through a detailed planning. In this step cost analysis and the impact of SIP trunking in the network can be determined.
  2. Evaluate Available SIP Trunk Offerings
    Comparing with the traditional PRI services, the SIP trunk offerings may vary considerably. Hence the capabilities and terms of every service provider must be carefully evaluated before implementing the SIP trunk. The experience and efficiency of the service provider in deploying business level SIP services, design flexibility, business continuity, feature innovations, etc should be carefully understood.
  3. Conduct a Pilot Trial
    The things you learned during the planning and the evaluation steps should be applied to the real SIP trunk installation. In this step, you have to install the SIP trunk, configure the hardware and software and start running test calls across the network to see how it works with your environment. Major things to be noted before starting trial are the success criteria and the duration. This helps you to complete the process within time and also to make it a success.
  4. Begin Production service
    Once you complete the above three steps, then you can directly move on the production section. In order to carry out this well user training is essential. This will join the SIP trunk services using the same methods you used for the pilot user community. TDM backup access and QoS requirements should be properly undertaken. This helps you in uplifting the quality and standard of business through the deployment of SIP trunking.

These four steps are basic guidelines or steps followed for the successful deployment of SIP trunking in your business. Many more detailed deployment steps are there but they may differ based on the nature of the SIP trunking service provider.

 

 

The Importance of Cloud Computing among Youth

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The technology of Cloud computing has very vast significance these days. Cloud computing is playing a vital role in establishing a strong and flexible communication among people, especially among youngsters. The Cloud computing is enriched with lot of enhanced technological features and facilities which attracts the youth.

Cloud Computing

Cloud computing consists of a large volume of computers connected via Internet. This technology is capable of running programs or applications on multiple connected computers simultaneously; hence it is considered as a network-based service. The cloud computing technology delivers you services by virtual hardware and this virtual hardware is developed by software running on one or more real machines. Since these servers do not exist physically, they can be modified and changed without affecting the end-user.

The hosted products and services are delivered by the cloud vendor from a remote location. The cloud vendor sells the hosted services as an Application service Provider (ASP). The ASP owns, operates and maintains the servers that support the software. The Application Service Provider makes information available to clients through the Internet.

Cloud Computing and Youth

Youth has a special concern for cloud computing technology. The wide popularity of cloud computing within youth groups is because it is a centralized online server application providing space to keep all types of documents and information like word files, images, songs, etc.

The advanced cloud computing features provide the youth a flexible and an easy usable platform for resource sharing, information storage and for world-wide interactions.

With the use of cloud computing, there is no need to keep pen-drives, flash drives or hard disks for storing personal data. The cloud computing mode with the mail and social networking site profiles allows us to access and save our data from anywhere around the world. The only requirement is a reliable Internet connection. This concept provides the young generation a convenient online data storage application. Another advantage of using cloud computing is the significant shifting of workload. The local computers do not need to do all the heavy lifting when it comes to run applications. Instead the network of computers which constitutes the cloud handles them. This work sharing features of cloud computing makes the network faster and consistent.

The significant usage of cloud computing has decreased the hardware and software demands on the user’s side. The only requirement at user’s side is the ability of computer to run the interface software of the cloud computing system and the rest of work will be carried out by the cloud’s network. The interface software can be as simple as a Web browser.

Nowadays youth is continuously experiencing the benefits of cloud computing strategy. A best example of this is the usage of web-based e-mail services. If you have an account with web based e-mail services like Gmail, Yahoo, Hotmail, etc, then you are actually logging in to a Web e-mail account remotely instead of running an e-mail program from your local computer. The software and storage for your account doesn’t exist on your computer instead it is relied upon the service’s computer cloud.

The cloud computing services are categorized into various types based on their mode of service. The various cloud computing types include;

  1. IaaS – Infrastructure as a Service 
    The service provider uses a piece of software, hardware or firmware which creates and runs virtual machines.
  2. PaaS – Platform as a Service
    The service provider offers a computing platform that consists of Web server, Mail server, Operating system, etc.
  3. SaaS – Software as a Service
    SaaS is referred to on-demand software. It is priced as a pay-per-user basis.

    The cloud computing technology provides resources on-demand. This considerably reduces the chance of human errors, decreases the user involvement and speeds up the process automatically. It also reduces the communication costs and makes it economically affordable even for the peer group.
    Cloud computing technology hit the tastes of youth by making drastic revolutions in the social networking and Internet world. The cloud computing could exactly detects and satisfies the interests and demands of youth.

Why should You Choose Hosted PBX for Your Business…?

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Fig 1: Hosted PBX

From the last few years each and every business, in spite of its scale, is moving towards hosted PBX systems. This wide popularity of hosted PBX shows its significance in the modern business communication field. Hosted PBX systems offer a broad class of features and facilities that make it best suitable for today’s businesses.

Even today, many of the business people are unaware of the benefits that a hosted PBX system can bring into their businesses. They don’t know whether they could choose hosted PBX system for business communications and transactions.

Reasons for choosing Hosted PBX for your Business

Many reasons are there which motivates you in selecting a Hosted PBX system for your business.

  1. Cheaper and Economically Beneficial
    The hosted PBX is very cheaper compared to former PBX systems. It is so because there is no need to invest for expensive hardware such as PBX devices, servers, ATAs, routers, etc. It also eliminates the hardware installation and setting up costs. Hosted PBX also avoids the cost of training workers on technical expertise needed for system installation and setting up. Operational and maintenance cost PBX hardware is avoided since the PBX hardware is managed off-site by the provider. In short, the overall cost of implementing hosted PBX in your business will be half of the traditional PBX system’s cost.
  2. Easier and simple to Use
    The Hosted PBX system is very easier to use. There is no need to teach or train staffs to use the hosted PBX system and services. The hosted PBX service provider takes care of all the technical staff. The provider only provides you the user-friendly interface to manage your phone system in the simplest way.
  3. Faster Deployment
    It is very fast to deploy the hosted PBX system in business. This immediate deployment is possible because there is no need to purchase or install hardware or software. You can simply set up your system and run it within a day. The only requirement is to register and subscribe a plan that well suits you. As soon as you pay you’ll get the in-house phone to work with it.
  4. Scalable
    An important feature of hosted PBX is that it is highly scalable with the business growth. That is, we can add more lines or more phones to the hosted PBX service. The easily scaling up or scaling down feature of hosted PBX provides a flexible communication medium. Hence, business expansion can be easily done without worrying about the extra cost or tedious tasks required for modifying business phone systems.
  5. Reduces Time and effort
    Hosted PBX services and technology helps to save considerable amount of time that may required for caring and monitoring the PBX system. It also eliminates the headaches in operating and managing the hardware equipment and PBX connections.
  6. Virtual Presence and mobility Working
    Hosted PBX systems allow the employees to work from anywhere. That is, the workers are no longer tied to their desks or work-spaces hence they can continue their business from anywhere outside their office. This mobility feature is achieved because hosted PBX uses a cloud to store and to communicate. It uses the Internet or VoIP services to maintain the connection and communication. The internal communication between staffs is carried out via the PBX system for free of cost.
  7. BYOD – Bring Your Own Device
    Hosted PBX supports the BYOD (Bring Your Own Device) strategy. BYOD states that you can bring your own personal devices such as laptops, tabs, smart phones, computers with softphones, etc to tour workspace. It gives you an advantage that you don’t need to invest on expensive hardware; you can use your existing devices for communication.
  8. Advanced features
    Hosted PBX telephony systems provide all the advanced calling features of VoIP. These features provide companies a better communication experience. These features also help to serve their customers in an efficient way. Enhanced features of hosted PBX include shared voice boxes, presence management, call recording, call transferring, automated greetings, etc.These factors show that it is better to choose hosted PBX system for your business. Hosted PBX is economically, technologically and operationally feasible. It benefits your business and improves the business standard.

How does a Hosted PBX System Work…?

 

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Fig 1: An Overview of Hosted PBX System

 

Hosted PBX technology is a VoIP based telephony solution which delivers a hosted service. The PBX service is named so because the telephony system is controlled and operated by third parties at the provider side. That is, the employees are provided by a virtual PBX for all intents and purposes. The employees and users can simply enjoy the telephony services from anywhere using compatible equipment and a reliable network. The hosted PBX service is also referred to as IP PBX or Virtual PBX because the underlying medium used in hosted PBX telephony is the Internet connection.

In a hosted PBX system, both voice and Internet services can be delivered using a single local loop circuit utilizing the Internet Protocol (IP). The voice calls are then prioritized and transmitted over a securely managed private network of the provider who runs the session Initiation protocol (SIP) for VoIP (Voice over IP).

Working of Hosted PBX System

The hosted PBX system works based on the VoIP technology. Initially get a reliable internet connection and also keep VoIP compatible devices such as IP phones, laptops, tablets, or anything else. A company doesn’t require buying expensive hardware from the VoIP service provider to implement a Hosted PBX system. This is so because the expensive hardware and servers are maintained at the service provider side. That is, the hosted PBX devices are hosted at an off-site location. This off-site management of PBX devices frees the employees from the overheads of managing and maintaining expensive hardware at their work-space. An IP based network or Internet connection is used to establish the connection between the client’s telephone system and the hosted PBX.

The VoIP service providers will do all the configurations for you or they provide you with a web based interface to configure your own virtual IP PBX over the internet. The telephones will be set up with the hosted PBX as the SIP registrar or Proxy. 

When a call arrives, the Hosted PBX will route that call to the corresponding client. The call will be then answered by an employee or by an automated greeting. The workers can attend their calls from anywhere in spite of their locations. If the call is answered by an automated greeting, then the clients can dial an extension, listen to the information or can connect to the relevant department, etc. Advanced calling features such as transferring or diverting calls, put them on hold with background music or messages, setting up conference calls, etc can be utilized effectively when a call is attended. When the calls are not attended by anyone then provisions for sending Voice Messages to an email as a .WAV file attachment is also available. In Hosted PBX system, the calls between phones, users and extensions are always free irrespective of the device location. It also provides free internal calls and offer calls. Hosted PBX services allow setting up your extensions to ring multiple phones at the same time.

How does a Hosted PBX System Receive Calls?

  1. Callers dial your company’s phone number.
    The VoIP provider gives you a new number. You can either use this new number or your existing number. Local, toll-free and international numbers are available. You can also have multiple phone numbers.
  2. Callers are greeted by an auto attendant.
    The custom auto attendant greeting normally contains options for dialing departments or individuals. Your own employees can also answer the calls as a live operator.
  3. The VoIP provider manages the call routing through your company
    The callers will select the person or department they want to connect and the hosted PBX routes the call to the selected person. Proper queuing options can reduce the hold time and also increases efficiency.
  4. Workers can receive calls from anywhere.
    The employees can receive their calls from anywhere around the world using any type of phone. It also facilitates voice messages and fax messages available online or as email attachments to your inbox.

    How does a Hosted System PBX Make Calls?
    Using a VoIP phone it is very easy to make calls in hosted PBX system. Just pick up the VoIP phone and dial the corresponding number. Direct dial extension to extension is possible. There will be no additional or long distance charges.

    The overall working of the hosted PBX system clearly portrays how flexible and economical it is to make and receive calls. The cost efficiency of hosted PBX system along with its advanced features will undoubtedly help you to renovate your business communication standard.

The Pros of Cloud Computing Technology

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Fig 1: Layout of a Cloud Based System

          The cloud computing is a broader level of technology which incorporates a lot of advanced features for the making business easy. Cloud computing extensively uses internet based services and technologies to carry out business processes. The attractive part of cloud computing is that the overall tasks are controlled and managed by the cloud.  Cloud computing offers various methods to streamline your business operations. The key benefit of using cloud computing is that it makes businesses shift their business processes from on-site servers to the web. The Cloud computing technology is highly recommended for modern businesses because it very well knows how to make a business more productive and profitable.

Pros of cloud computing

The cloud computing technology is enriched with a lot of enhanced features. These features benefit the business the right way. The advantages of cloud computing include the following;

  1. Reduces Cost

    Cloud computing reduces the business expenditure considerably in many ways. Cloud computing is completely based on VoIP technology, that is, everything is carried out via Internet, hence cloud computing doesn’t require you to purchase any expensive hardware or software. This helps you to save a considerable amount of money that you spent for initial investments, purchasing hardware, etc. Cloud computing also lowers transaction costs, paperwork and also the number of IT staffs. Overall cloud computing reduces a good amount of money compared with the traditional business practices. 

  1. Scalability

    An attractive feature of cloud computing is that it only requires the businesses to pay for what they use. Cloud computing systems can be easily scaled up to meet the business requirements as the business expands. The increased business requirements can be easily accommodated by adding more server space. This dynamic extendibility nature of cloud computing helps the business to grow without worrying about upgrading or modifying the existing technologies.

  1. Easy collaboration

    The term Cloud refers to a concept of centralized information storage and management. The cloud computing technology makes the services accessible anytime from anywhere. This feature makes the collaboration of employees residing at distant locations easier. People around the world can access the cloud easily if they have a reliable Internet connection.

  1. Levels the playing field

    The cloud computing technology is suitable for all size businesses. Certain cloud computing providers delivers sophisticated technology at lower prices for small and mid-sized businesses. IT Resource sharing with other companies cuts down the cost of licensing software and buying servers.

  1. Streamline processes

    To streamline your business activities, cloud computing offers many methodologies. The feature helps to do more work in less amount of time with comparatively less number of people.

  1. Better economies of scale

    Using Cloud computing the volume output or productivity of business can be increased with fewer people.

  1. Improves flexibility

    The direction can be changed at any time without serious people or financial status at stake.

  1. Effective Project Monitoring

    The projects can be effectively monitored through cloud computing. It stays within budget and ahead of completion cycle times.

  1. Minimize licensing new software

    Stretch and grow without the need to buy expensive software licenses or programs.

   10. Reduces electricity bill

    Cloud computing can reduce your electricity bill considerably. The cost to keep servers and related equipments powered at your own office is reduced here.

   11. Ensures Better Security

    Cloud computing ensures more security and reliability for your communication system. High degree of security is achieved in cloud system because the overall data and resources are managed within the cloud. Hence local data loss or corruption will not occur. A backup of confidential information can be easily maintained. Thus better security is attained.

   12. Supports mobility features

     Cloud computing allows the employees to work freely from anywhere outside their office. The mobility feature of cloud computing unties the workers from their desk phones. This gives workers a stress free environment for carrying out their business. Cloud computing allows them to receive their important calls and thus continue their business irrespective of their workspace.

     The pros of cloud computing clearly depicts the relevance of cloud computing in the modern business fields. Implementing cloud in your business will unquestionably renovate the business productivity. 

Guidelines for Configuring SIP Trunk for Your Business

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        SIP trunking, a media streaming service, which makes the business transition towards VoIP environment much easier. Configuring SIP trunking requires expert assistance since it is highly critical for elevating the business communication quality and standard. Using SIP trunking technology in the right way will help you to enhance its benefits and features in the proper way. The cost reduction feature of SIP trunking has made it a popular technology for establishing the business communication.

       There are many ways through which a SIP trunk can be configured. Some of the methodologies and the guidelines to be kept in mind while configuring are specified below.

       The configuration criteria and methodologies of SIP trunking differs based on the devices used and the nature of the service provider. 

  • When you decide to replace your PSTN gateways or PRIs with Session Initiation Protocol (SIP) Trunking, then choose the best SIP trunking service provider for carrying out this task.
  • The inherent pros and cons of deploying SIP trunks should be carefully understood before proceeding with the configuration.
  • Migration of TDM to IP for business to business communications helps you in designing a multi-tiered approach to secure the SIP trunks to prevent all possible attacks against your network. Then you have to study how to efficiently configure SIP trunks that benefits your implementation.
  • While implementing SIP trunking you should carefully monitor the session management areas including trunk provisioning, bandwidth consumption, call admission control (CAC) and Quality of Service (QoS) issues like jitter and packet loss.
  • You must carefully plan and design the architectural and operational steps that you must undertake to successfully plan and implement a SIP trunk configuration.
  • Considerable care should be given for keeping the voice quality high.
  • Scalability and flexibility of SIP trunking should be maintained when you configure your SIP trunk.

Configuring SIP Trunking for Free-PBX

SIP trunks having high quality and reliability should be used in your business if you have Free-PBX. You need to configure the Free-PBX system settings properly. It is a time consuming job to configure the settings on Free-PBX if you are not comfortable with the server administration type duties. Here are some easier ways to configure the Free-PBX system to make and receive calls via SIP trunk service.

  1. Initially configure the actual trunk – this helps to set up the SIP connection between your server and border.
  2. Configure an outbound route – This allows extensions inside your PBX to make an outbound call.
  3. Configure an inbound route – this allows a desired phone number to route calls to a desired extension inside your PBX.
  4. Configure NAT settings – This enables your Free-PBX server to use an internal or private IP address on your inside network without loss of service. 

After carrying out the configurations of these four pages of the Free-PBX GUI will enable you to make and receive calls to and from extensions that you want to use.

There are many more variables and settings that need careful attention while configuring SIP Trunk for Free-PBX.

Configuration of SIP Trunking should be carried out properly for boosting up the flexibility and reliability of the business communication