The Benefits of Remote Working Through VoIP Telephony

Remote Working through VoiP


VoIP telephony provides low cost telephony solutions between business locations by routing calls over the Internet with a guaranteed quality of service. IP telephony platform is the central hub of any communication infrastructure and are ideal to accommodate remote offices and remote workers building towards full unified communication.

Remote working is one among the several reasons that drives a migration from legacy telephony to VoIP. In addition to that VoIP provides various benefits which include greater communications flexibility with advanced features and significantly reduced costs. Remote working is a facility offered by VoIP telephony system that diverts the incoming calls from your office desk-phone to your personal mobile device, which never allow missing any calls from any important clients. Business phone systems from BroadConnect USA powered by VoIP can allow an organization to make their employees to work from home or any other convenient place out of the office. VoIP phone systems ensure that company’s communication requirements are being met regardless of the location. Employees can make of their smartphone to answer or transfer calls or can access the voicemails even when they’re on the road, or on a vacation or at a meeting in a different state.

Both employers and employees can benefit from remote working through VoIP telephony. Employers can enjoy benefits on overhead costs like rent, office space, cost for devices, snacks etc., by allowing their employees to work from home. In-turn employees can feel refreshed and satisfied in their work by staying at their home or at any place of their convenience. High employee retention helps to create a long term staff that can have an increasing degree of knowledge about your business and at the same time reduces the money spent on advertising for open positions, hiring and training new staffs on job responsibilities. It’s also a ‘going-green’ idea that saves fuel charges for travelling back and forth to work. The comfort to stay and work from family can increase productivity and in-turn increase the ROI.

VoIP is a revolutionary technology that entirely changes the way that employees work in a company. Cloud communication systems like VoIP let’s you to escape from the office desk and to communicate from anywhere and at anytime, using any device of your choice.

Working remotely can be in two different ways:

  • Remote offices

Remote offices don’t need a dedicated communication platform. Instead the low cost IP phones can be connected to the central system via a secured gateway       using the company’s Wide Area Network (WAN) provision.

  • Remote employees working from home

Home based workers can simply connect to their broadband network connections using an IP phone or a softphone and can become an endpoint on the centralised communication platform.

Benefits of remote working with VoIP

Migration to VoIP telephony can help to generate a seamless virtual communication infrastructure.

  • Remote working optimizes the operational costs of a business. It also provides flexibility to the employees to work from their place of convenience.
  • Remote employees can access all the features of the central communication platform and can have high rate of collaboration with colleagues.
  • It’s a better way to scale up or down as conditions demand. Employees with some portable work skills can be hired for remote working with the right communication tools in place.
  • Direct dial numbers can be used for remote employees as well as central office based staff.
  • Companies can hire employees from a deeper talent pool as work location is not a barrier.
  • Challenges of handling a global customer base can be avoided as SMBs cannot afford to open customer support branches at every location. Now any business can quickly and affordably grow globally with VoIP telephony combined with unified communication features.
  • VoIP technology removes the costs associated with central office and the remote workers.
  • Centralized management simplifies the entire communication infrastructure.

The major issue or downside of VoIP technology is concerned with voice quality. Voice traffic should be given more priority for a better quality of service, combined with better compression algorithms can make carrier grade IP based voice communications through the Internet. Remote working is a great way to foster trust between management and employees, and can be a huge benefit for your business communication infrastructure.


The Future Possibilities of Cloud Communication Systems for your Business

cloud communication future possibilities


Communication is becoming an unavoidable necessity for business organizations. The emerging new trends in technology have opened the doors to enable organizations to enjoy new ways to interact with their customers, clients and colleagues more effectively. Popularity of cloud technologies in the field of business communication is increasing day-by-day as a result of the various benefits that it offer. Cloud systems offer excellent connectivity between its subscribers. It’s flexible, scalable, easy-to-use, manage and can be deployed anywhere.

Cloud computing and VoIP technologies are a boon that can meet the challenging communication requirements of any business enterprise. Today most of the enterprises will be aware of cloud communication systems and how to use them in business. But it’s important to look at the specifications especially when it comes to your communication systems.

Cloud communication systems leverage various benefits to the companies. It can foster new levels of innovation and productivity and provides 24/7 connectivity for the enterprise. Employees can access their clients, customers, co-workers, business resources anywhere and anytime. Here are four major reasons for which any business organization should select cloud based communication systems for their mainstream communication infrastructure.

  1. Cloud communication systems can be accesses anywhere and at anytime

Today’s employees demand a more increased level of freedom than of the previous days. As the use of Smartphones and tablets that are being used by the employees increase they expect a certain level of freedom to use their personal communication devices for professional purposes. Employees can work by accessing business critical data from the cloud while they are at home or while travelling.

  1. Offers variety of advanced features

Cloud communication systems offer a lot of features as a part of their service. Many of the expensive features those were available with legacy systems can be enjoyed in cloud systems at free of cost or as a cheaper solution. Traditional phone systems also demands expensive and extensive installation procedures. But in the cloud systems, a phone call or a web portal can complete the entire installation process within few times.

  1. More collaboration

Cloud communication systems boost the work done by employees and at the same time increase the level of collaboration among workers. Cloud communication systems provide a low cost solution for internal and external communication requirements. As a result employees can enjoy frequent communications between themselves at free of cost within same or different branches at different locations.

  1. Disaster Recovery

The loss of connection with customers is one of the worst things that can happen to a business enterprise that gives more importance to customer interaction. The large amounts of downtime during system failure may cause situations that result in data loss that can never be recovered by enterprises. But in cloud systems critical informations and resources like voice, emails etc resides in the cloud which can be accessed from anywhere in the world by anyone who presents the credentials.

As cloud technology is gaining increased popularity and growth in the market, it’s of no doubt that it will cause an insurgence in Hosted PBX installations. The modern IP or Hosted telephony systems not only improve cost savings but also fit perfectly for the changing work styles, attitudes and approaches of employees. As the business demands faster technologies, the presence of physical phone systems will continue to decline in the near future.

An increasing number of business enterprises are moving towards cloud based communication systems like Virtual PBX, Hosted PBX, Voice over IP, Cloud based Unified Communications etc. in-order to gain a competitive edge in interaction with clients. Avoiding a migration towards cloud based phone systems may definitely lead you to left behind your competitors in the near future.

Some Security Issues with Cloud PBX Phone Systems

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The emerging new trends in communication technology demands new trends in the industry. It’s late for your business to adapt to the new trends in the industry. The latest trends in communication field are such that they offer a reliable system with more mobility to work by staying connected with the employees wherever their locations are. Cloud based technologies offer a business enterprise to achieve all of its requirements along with attaining excellent productivity and efficiency.

Here are some of the possible threats involved in cloud based systems

There are many true benefits offered by cloud based PBX systems, and at the same time misunderstandings and risk concerns are also common. The first risk factor is the availability of electricity. Some business firms hesitate to try cloud based systems as the Internet or power outage problems can take down the whole system. Routers, computers and other networking devices works on electricity and so in the case of a power outage their working will be a disaster. As a solution for this condition, some service providers offer call re-routing facility which automatically redirects all the incoming calls to that centre to a pre-selected group of telephones to avoid interruption of the business communication process. Company’s can also save themselves from this situation by using power back up options to experience no interruptions in their service.

The heavy traffic of people trying to access the line at the same time is another risk to consider. It will affect the cloud services adversely, decreasing the quality of communication and also causes frequent interruptions in the service. The factors which have a direct impact on your call quality are: local network that you are using, the Internet connection and the type of router device. Quality of all these factors will decide the quality of communication. Service providers should give instructions to their subscribers about how to check the quality of service on individual routers.

The next risk factor is voice quality. It’s an important factor that every business people consider while selecting a service provider. Service that provides close to crystal-clear clarity with uninterrupted call service is the best option. The selection of most appropriate phone system allows you to communicate effectively. Some service provider offer separate lines for voice and data communications which provides excellent voice clarity. Usage of high speed DSL, cable or fibre optic connection with dedicated upload and download bandwidth for voice can boost up your systems to provide consistent call quality.

Selecting the most appropriate service provider is another risk factor. The best service provider can provide you the best services that meet your requirements. To obtain success for both the parties, there should be a trusting working relationship between them. The requirements of the company should be efficiently presented to the service provider early on. As more and more companies are moving towards cloud systems today, the number of service providers is also increasing. Select providers who have quality customer service, good references and high success rates, strong internal managements and free of threats.

Most customers take steps to mitigate these risks, by performing extensive evaluations, analyst reports, consultants, reference checks, and evaluation committees and so on. If an organization can’t reduce the frequency of travelling, then video conferencing option can be avoided. If the collaboration tools are very complicated, move to a different solution. Find new APIs if the current ones are too restrictive. When the service providers fail in dealing with the risk factors, swiftly move to new providers. In cloud based communication technology the buyer is actually shifting the responsibility for actual results for the provider.

The popularity of cloud based phone systems are improving day-by-day. New technology researches are also taking place in the field of cloud computing. With cloud based solutions the customer is legally protected from the toll fraud attempts as it’s the duty of the service provider to protect the PBX system. Benefits outweigh the risks in the case of a cloud based communication system. Cloud based systems can integrate with current and future systems and allows the business to operate at enterprise level regardless of outside influences and impacts.

Key Features of Business Phone System for Enhancing Your Business Communications

PBX phones free

Nowadays most of the business communications and transactions are based on the business phone systems. Latest and enhanced business phone systems can change the course of business growth in a faster way.

Business phone systems are actually telephones with multiple lines for connecting different departments or branches of a company. These multiline telephone systems are widely used in all businesses ranging from small scale companies to large scale PBX enterprises.

Day by day new technical features and functionalities are adding up into the business phone systems for better performance.

Enhanced features and functionalities of business phone systems  

The cloud-based business phone systems that launched recently in markets are enriched with a broad class of technological features. The key features that benefit your business are as follows:

  • Cost reduction

Using business phone systems in businesses help to reduce the calling costs considerably. It avoids the additional cables and connectors used for individual phone connections with the service provider.

  • Easily extendable

Business phone systems can be extended very easily in order to add new connections without using separate telephone cablings. Hence business phone systems support business growth in an economical way.

  • Unified messaging

Business phone systems offer the unified messaging facility for users. It allows the voice mail messages and faxes forwarded to your mailbox. It functions with the help of any SMTP mail server.

  • Integrated features

Many existing features are integrated with the new features of the business phone systems. Hence the latest business phone systems have a combination of features such as Voice mail, Auto Attendant, Call Queues, Call forwarding and routing, Automated greetings, touch tone menus, Caller ID, Call waiting, etc.

  • Easy call management

Using business phone systems, the calls and extensions can be easily managed from the desktop. It also helps to view and manage incoming calls with a simple mouse click.

  • Flexible and delivers mobility

It provides mobility by allowing the employees to work from home or anywhere outside their office with a remote extension or intelligently forwarding calls to mobiles.

These are some of the advanced features of the business phone systems. The major thing to be considered while setting up a business phone system is the selection of most efficient and experienced VoIP service provider for implementing your business phone system.

The Prevailing Market Trends and Growth Rate of SIP Trunking



SIP Trunking (Session Initiation Protocol Trunking) is a powerful VoIP service which can make remarkable benefits to business communication infrastructure. More enhancements in the SIP Trunking technology offers wider platform for business growth and development.

Currently, most of the organizations that looking for better ways to reduce communication costs, improves UC implementation, extending UC to SaaS (Software as a Service) apps are diverting into SIP trunking.

Using SIP trunking enterprises can replace the bulk volume of lines used by the traditional telephone providers. The SIP trunking technology provides a virtual dedicated line deployed over a private data network. Implementation of Sip trunking in business can bring a number of benefits to the business. The enterprises can are not restricted to the number of calls which can be managed by their PSTN trunk. The users of SIP trunks can enjoy limitless voice sessions based on the volume of bandwidth used to support it.

The escalating demands of UC make the enterprises to integrate many services as possible across an easy-to-handle networks. Here, SIP trunking will become a natural step in the evolutionary process. The flexibility of SIP trunking is that it provides a single trunk through which the all size businesses can deploy a full UC platform by keeping the quality of services (QoS) the companies are requesting such as IVR (Interactive Voice Response), hosting their own conference bridges, out-calling services, etc.

Now the vendors are trying to make SIP trunking a major force for service implementation and also they are looking forward to make this force overtake the traditional PSTN service.

The prevailing market strategies of SIP trunking have greater impact on telecommunication field. The SIP trunking market consists of the comparative analysis of the solutions that discover the essential features, their mode of functions, competitive differentiators, marketing strategies and partners of various companies. The reports generated after analysis finds the benefits and challenges of SIP trunking which comprises how the enterprises, SMBs and carriers benefit from the SIP service.

Recent studies and reports show that the businesses are keep on increasing the deployment of SIP trunks constantly. This is mainly due to the unlimited range of benefits that SIP trunking systems shower on application fields for communications. Some businesses use their major range of SIP for their WAN traffic and some other businesses use SIP trunks for sending all their toll traffic.

SIP trunking is can be extensively used for toll bypass, for Unified Communications apps, etc. Various researches and discoveries are taking place in these fields. The project is in progressing state and coordinates a large number of employees and industries around the world.

The SIP (Session Initiation Protocol) is very useful and suitable for powering applications like collaboration, mobility, etc and hence it can significantly cut down long distance phone call. Newer researches are undergoing in this field to enhance the use of SIP in these fields. This will be suitable for customers and businesses of all sizes.

The calls that transferring via SIP trunks are increasing day by day with the increase in the customer size, geography, etc. Majority of the companies and employees prefer SIP for their businesses. Hence, the studies show that, by 2020 all businesses in spite of their will implement SIP trunks for their businesses. Let’s hope SIP trunks will renovate the future of business communications.

Reasons behind the Rise in SIP Trunking Installations

rise in SIP Trunking


According to the recent surveys the growth of SIP trunking deployment has reached 24.3 million trunks in 2013 from 8.5 million trunks in 2009. Enterprises are expanding their business communication services by using Session initiation Protocol Trunking which is a low cost alternative for legacy phone systems.

SIP Trunking technology is actually a service delivered by an Internet Telephony Service Provider (ITSP) that enables small and mid-sized businesses to gain a competitive telephony service against large competitors at low costs. More enterprise people are being convinced that IP-based networks will meet their needs, which lead to significant growth in SIP trunking deployment over the next three years.

SIP Trunking offers a wide range of benefits like cost savings, flexibility, scalability, disaster recovery, simplified management, enhanced telecommuting, reduced call charges for domestic and international calls etc. In addition to that, it provides customer retention to the service providers and helps the enterprises to expand out of their geographic location. It also helps to connect remote employees with central offices via VoIP.

Due to the excellent flexibility and scalability of services, SIP trunking will likely become the foundation for cloud based enhanced services in the coming years. It has been proven to greatly increase flexibility and significantly reduce the provisioning times. It’s a technology that can grow along with the business while providing an impressive range of Internet telephony services. It provides provisions for expanding business communications by maintaining continuity.

When compared with traditional TDM circuits SIP trunks can provide an average of 50 to 70 % cost savings. Savings is the best reason behind the adoption of SIP trunking technology. Instead of multiple TDM lines, SIP trunks make use of a single IP connection to connect all the enterprises voice traffic to service provider’s network. SIP enables the enterprises to buy only the number of extensions actually needed rather than buying lines as bundles of 23. Customers can also expect cost saving by reducing the required hardware resources and copper circuits at corporate sites.

Installation of SIP trunking is a process that requires better training for end users regarding the implementation process and how Quality of Service can be achieved. SIP trunking implementation is not simple. It’s a process that requires high degree of planning, preparation researching out a lot of details. Some tips that should be considered before the installation of SIP trunks are mentioned below:

  • Check whether your current PBX system supports SIP; if not then try for upgradations.
  • Wisely select the service provider and know your requirements well to avoid attempts from the service provider to sell more than what is needed.
  • Provide redundant trunks that have separate entry paths to the trunk.
  • Provide reliable 911 services.
  • Be sure that the existing data connection has the capacity to handle voice traffic, as the voice communication requires more clarity.
  • Devices like Session Border Controllers (SBC) can provide security, interoperability, routing and other functions in a SIP network. It can protect both data and voice networks when VoIP is integrated in the system.

As a result of the immense benefits offered by BroadConnect Telecom, small and midsized businesses are greatly having a transition towards IP-PBXs which causes a rise in demand for SIP trunking. In the coming years we expect to see a sustainable growth in SIP trunking deployment due not only the increase of mobility of devices but also the extensive use of video, security, CRM, cloud systems and open standard appliances.

The Future Trends of Business Technologies

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The business environments and the nature of business activities are changing day by day. As a result the old and prevailing technologies are not sufficient to meet the changing requirements of the businesses. Hence more and more new technologies are essential to meet the modernized demands of both the businesses and the customers.

Today, businesses of all size require their own specific technologies and platforms to get on the top of their competitors. Day by day technologies are advancing and hence the people are expecting more enhanced technologies in future. Some of the trends that will emerge in the nearby future to boost up the business technologies are as follows;

  • Desktop as a Service

An emerging trend is using desktop as a service. Most of the companies that handle huge volumes of data require hosting a complete IT infrastructure of a firm on secure and custom designed server farms. In such companies, the staff’s data will also be housed on these servers along with the data housed on the networks. Desktop-as-a-Service concept arises here. This service ensures to tie up the key parts of workstation experiences with the ability to access anything from anywhere easily.

In the prevailing system, the workers carry out their tasks and access company documents usually from their desks in the office, laptops or net-books while travelling, or by logging into the company network from other compatible personal devices.

In future, this approach will change. With proper security, large networks of virtual desktops will be hosted on centrally located servers mange and run by trained professionals. This will allow the employees to log in from the location they prefer, using the device they prefer with unbelievable security and capacity for collaboration.

Using Desktop-as-a-Service, the business gets benefits such as easier global distribution of workforce, improved telecommuting possibilities, continual cost-effective upgrades of computing power, etc.

  • Advanced Analytics

The efficiency and capacity to analyse data increases in speed and relevance since the computing power and information is kept in the same server farms.

In the existing model, the information will be collected on a limited range to assist individual reports or to inform individual decisions. In this case, the data analysis is done based on the information gleaned from conscious customer responses.

In future, the exponential growth in computing power and connectivity will provide real-time analysis of huge volumes of data comprising of metadata and case studies.

As a result your business gets the following benefits; instant and direct access to precisely defined data while making major decisions, brainstorming process with statistical modelling, the real possibility of Artificial Intelligence miracle, etc.

  • Hangouts and Helpouts

Social media and networking sites introduce more awesome features for user interactions and communications. The video communication tools of Google have become more robust. These newer proven reliable and dependable video communication tools are specifically developed for business applications. These tools provide competitive offerings and more profitability.

Nowadays, the integral tools to facilitate collaborations are limited to face-to-face meetings and teleconferences.

In the near future, video chats (hangouts) and broadcast capability will be attached to set of production, productivity and collaboration tools. The Helpout feature of Google adds a clock attached to a payment processing service that bills clients by the hour at the end of the call.

Hangouts and Helpouts provide the business the following benefits; real-time meetings across the globe, virtual conferences through broadcasting at announced times, connecting with clients across boundaries at lower rates, etc.

These are some of the awesome trends that are expecting to scale more in the nearby future in the business technologies.